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Shipping Policy

Welcome to Ruza. This Shipping Policy explains how orders placed on ruzafashion.com are processed, shipped, and delivered. By placing an order with us, you agree to the terms outlined below.

1. Order Processing

  • All orders are processed only after successful payment confirmation.

  • Orders are generally processed within 2–5 business days, excluding Sundays and public holidays.

  • Processing times may vary during high-demand periods, sales, or unforeseen circumstances.

2. Shipping Locations

  • Currently, Ruza ships within India only.

  • Delivery is subject to service availability at the customer’s shipping address by our courier partners.

3. Shipping Charges

  • Shipping charges (if applicable) will be clearly displayed at checkout before payment.

  • All prices are mentioned in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

  • Shipping fees are non-refundable once the order has been dispatched.

4. Estimated Delivery Time

  • Orders are usually delivered within 4–10 business days after dispatch, depending on the delivery location.

  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, or regional restrictions.

5. Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS, wherever available.

  • Customers can track their orders using the provided tracking information.

6. Delays & External Factors

  • Ruza is not responsible for delays caused by courier partners, natural calamities, strikes, government regulations, or other factors beyond our control.

  • We will make reasonable efforts to inform customers in case of major delays.

7. Incorrect Address & Failed Delivery

  • Customers are responsible for providing accurate and complete shipping details at checkout.

  • We are not liable for failed deliveries due to incorrect or incomplete addresses.

  • If an order is returned due to unsuccessful delivery attempts, additional re-shipping charges may apply.

8. Damaged, Missing, or Incorrect Products

  • If you receive a damaged, missing, or incorrect product, please contact us within 48 hours of delivery.

  • Photo or video proof may be required for verification.

  • Resolution will be handled as per our Return & Refund Policy.

9. Delivery Confirmation

  • An order is considered delivered once it has been handed over to the customer or their representative at the provided address.

  • Any delivery-related issues must be reported within the specified timeframe.

10. Policy Updates

  • Ruza reserves the right to modify this Shipping Policy at any time without prior notice.

  • Updates will be effective immediately upon posting on this page.

11. Contact Us

For any shipping-related questions or support, please contact:

PROFEME INFOSOLUTION PRIVATE LIMITED
📧 Email: profemelimited@gmail.com
📞 Phone: +91 9211609456
📍 Address:
Office No-104, First Floor, F-8A, Vijay Block,
New Delhi, Delhi – 110092, India