At Ruza, we value your satisfaction and strive to provide you with high-quality products and services.
This Refund and Return Policy explains how we handle returns, replacements, and refunds for your purchases.

1. Eligibility for Return

You may request a return or replacement if:

• You received a damaged, defective, or incorrect product.

• The item is unused, in its original packaging, and returned within 7 days of delivery.

To be eligible, please ensure:

• The product has not been used, altered, or damaged by the customer.

• All original tags, labels, and receipts are intact and included.

2. Non-Returnable Items

Certain products cannot be returned, including:

• Customized or personalized items.

• Digital products, downloadable content, or software.

• Items purchased on clearance or final sale (unless defective).

Please check product details before placing your order.

3. Return Process

To initiate a return:

1. Contact us via email at info@ruzafashion.com within 7 days of receiving your order.

2. Include your order ID, reason for return, and supporting photos (if applicable).

3. Our support team will review your request and provide return instructions.

Once approved, you may be asked to ship the product back to our address. Please ensure proper packaging to prevent damage during transit.

4. Refund Process

After we receive and inspect the returned item:

• You will receive an email notification regarding the status of your refund.

• If approved, your refund will be processed within 7–10 business days.

• Refunds will be issued to your original payment method (credit/debit card, UPI, or bank transfer).

Please note: Shipping and handling charges are non-refundable, except in cases of defective or wrong products.

5. Exchange Policy

If you prefer an exchange instead of a refund:

• We will ship the replacement product once we receive the returned item.

• Exchanges are subject to stock availability.

• If the requested item is unavailable, a full refund will be provided.

6. Late or Missing Refunds

If you haven’t received your refund after the mentioned timeline:

• First, check your bank or payment account again.

• Contact your payment provider, as processing times may vary.

• If you’ve done all this and still haven’t received your refund, please contact us at info@ruzafashion.com.

7. Cancellation Policy

Orders can be canceled within 24 hours of purchase, provided they have not been shipped.
Once shipped, cancellations are not possible — you may follow the return process after delivery.

8. Contact Us

For any questions or concerns about your return, refund, or exchange, please contact us:

PROFEME INFOSOLUTION PRIVATE LIMITED

📧 Email: info@ruzafashion.com
📞 Phone: +91 9211609456
📍 Address: Office No-104,First Floor, F-8A,Vijay Block, New Delhi, New Delhi, New Delhi, Delhi, India, 110092